Have you ever read something and said what does that mean, well we hope we can help you better understand some of the terms used in automotive and collision repair.  If you should have additional questions, do not hesitate to contact our office.  We’re here to help you.

Automotive parts not made by the manufacturer.  Also known as Quality Replacement Parts and C.A.P.A. Certified.

The base coat is applied after the primer coat. This coat contains the visual properties of color and effects, and is usually the one referred to as the paint. Base coat used in the automotive applications is commonly divided into three categories, solid, metallic, pearlescent colors.

The solid paints have no sparkle effects except the color. This is the easiest type of paint to apply, and the most common type of paint for heavy transportation vehicles, construction equipment and aircraft. It is also widely used on cars, trucks, and motorcycles.

The metallic paints contains aluminium flakes to create a sparkling and grainy effect, or as people generally refer as a metallic look. This paint is harder to manage than the solid paints because of the extra dimensions to consider. Metallic and pearl paints must be applied evenly to ensure a consistent looking finish without light and dark spots which are often called “mottling”.

Pearlescent Paints contain special iridescent pigments commonly referred to as “pearls”. Pearl pigments impart a colored sparkle to the finish which works to create depth of color. Pearlescent paints can be two stage in nature (pearl base color + clear) or 3 stage in nature (basecoat + pearl midcoat + clearcoat).

Imparts clear gloss and protection to a base coat.  It is pigment free paint.

The customer’s portion of the repair when covered by an insurance claim.  Customers may or may not have a deductible, check your insurance policy to be sure.

Cleaning the inside and outside of the vehicle.  

Often involve a contractual agreement between an auto repair facility and an insurance company.  The agreement sets standard procedures for the repair.

Unusable by-product from the repair and/or painting process that cannot be disposed of through normal waste streams.  These products can be potentially harmful to the environment.

Parts salvaged from another vehicle.

Parts manufactured by the original manufacturer.

Acronym for REMOVE AND INSTALL.  Part removed from a customer’s damaged vehicle to be saved and reinstalled after the repair has been completed.

Acronym for REMOVE and REPLACE.  Part removed from a customer’s damaged vehicle that cannot be reused.

Customer authorizes repair of the vehicle.

If additional repairs are needed after the initial estimate then a supplement is required to get authorization for the the repairs.

Process of mixing toners to match the existing paint finish, then blend the color into adjacent panels to avoid color match problems.

Parts are removed from the vehicle and any additional damage will be assessed at this time.  Also known as De-Trim.

After all repair is complete, this is the process of putting your vehicle all back together.